I'm the founder and lead dev at Jitbit Software , my self-funded software startup, that builds a helpdesk ticketing system among other handy apps.

I'm a C# (mostly) developer with a LOT of customer support background (answering support requests was my side-job for years at a company I worked for), which eventually made me build my own customer support system. I actually believe that developers and even founders and CEOs still need to do support from time time. If support is good enough for Jeff Bezos, it's good enough for you :)